Instructions for Signing-Up and Updating your SU Alert Account
SU Alert is Stevenson’s campus emergency text and email messaging system. SU Alert is an opt-in system, so you must sign up to receive emergency alert texts and/or email messages to your preferred email address.
All Stevenson faculty, staff, and students are encouraged to sign up for SU Alert. In the event of a campus emergency, major weather-related campus closing and delays, and other campus emergency situations, SU Alert texts and emails will be the first way we will communicate information to our campus community.
We encourage everyone to sign up for both the text and email alert options in SU Alert, because email can be helpful in the delivery of these important messages when you are traveling in areas of weaker cell coverage.
In addition, faculty, staff, and students can sign up for optional SU News messages to receive texts/emails about campus news and events such as social and cultural events and activities, Arts Alive! events, and other campus activities of in interest to students, faculty, and staff.
Resident students are encouraged to sign up for SU Resident News to receive important news, updates, and information specifically for SU students living in campus housing.
Please use the tabs below to sign-up if you a new SU Alert subscriber or access your account if you are a current SU Alert subscriber.
Emergency Delay/Closing Guidelines
The safety of our campus community is always Stevenson’s priority. Conditions can arise that require the delay or cancelation of classes and events as well as the closure of campus.
View Emergency Snow Delay/Closing Guidelines
New Users & Signing Up
Prerequisites for SU Alert Texts/Emails
- Make sure your cell phone/device is able to receive text messages and that your service plan supports receiving texts. If you are unsure, please check with your phone service provider.
- You must have your cell phone/device present during sign up. The registration process will require that you to enter a 4-digit verification code that is texted to your phone. If you don’t own a cell phone, you can still register for SU Alert and OPT-IN categories using your email address.
Step 1: Create Your SU Alert Account
First, choose a USERNAME and PASSWORD for your SU Alert account and complete the form accessible via the link below. You may use any username/password—your account is separate from other SU accounts.
Signing up will subscribe you to the emergency SU Alerts only. SU News and SU Resident News alerts are OPT-IN only and you are not automatically subscribed to them.
SU Alerts emergency alerts from the campus will always be from “SU Alert.”
If you choose, you can also subscribe to one or more of the optional OPT-IN groups, SU News and/or SU Resident News. You can change your subscriptions at any time.
- SU News allows you to receive texts/emails about campus news and events such as social and cultural events and activities, Arts Alive! events, and other campus activities of in interest to students, faculty, and staff.
- SU Resident News specifically provides Resident Life news, updates, and information for SU students living in campus housing. Resident students are encouraged to opt-in for this text/email service.
OPT-IN text alerts will be issued as “SU News” or “SU Resident News” based on your selection(s).
Step 2: Choose Your Service—Text and/or Email Alerts
If you would like to receive ONLY text alerts, enter only your phone number and carrier on the next screen.
In order to activate the service, you must enter the four-digit code you receive by text.
If you would like to receive ONLY email alerts, enter only your email address on the next screen.
In order to activate the service, you must click “Validate” in the email you receive from SU Alert.
Text and Email Alerts
If you would like to receive both, enter both your phone number and email address and validate both to activate the service.
Please note: If you do not enter an email address, you will need to contact the Help Desk at 443-334-3000 (campus ext. 3000) or email firstname.lastname@example.org to help activate your SU Alert account.
After You Have Subscribed to SU Alert
After you have enrolled in SU Alert and selected your OPT-IN text categories, remember you can change your SU Alert OPT-IN preferences at any time.
You may also log into your account to add or change your cell phone number or an email address to receive text messages.
Current User Login
Update your phone number and personalized settings at the link below:
Use the prompts if you have forgotten your Username and/or Password.
Please note: If you do not receive SUAlerts via email, you will need to contact the Help Desk at 443-334-3000 (campus ext. 3000) or e-mail email@example.com to receive your username or reset your password.
If you do receive SUAlerts via email, click “forgot username” or “forgot password” and enter either your phone number or email address to be sent a username reminder or a password reset link via email.
Once you are logged in, OPT-IN to the categories that interest you under “Groups.”
Questions or technical problems, contact the Help Desk at 443-334-3000 (campus ext. 3000) or email firstname.lastname@example.org.
Frequently Asked Questions
Who can get SU Alerts?
The SU Alert service is designed for student, faculty, and staff who will be affected directly by an emergency on the University’s campuses as well as for weather-related closings or delays, utility outages, and other events that can affect the opening of the campus for normal daily operations.
Why should I get SU Alerts?
- Text messaging is more reliable in emergency situations when communication systems reach high capacity. Text messages will get through when phone calls will not.
- You will receive alerts anywhere, even when you do not have access to a computer.
- SU Alert also allows you to enter your preferred email address.
Will my cell phone number be kept confidential?
Yes. Cell phone numbers used in conjunction with the SU Alert system are not shared or sold to any other systems or services.
How many SU Alert text messages will I receive?
SU Alert text messages will be sent only to alert you to emergency situations in which there is an imminent threat to public safety, building evacuation, or campus closure or delayed opening. The exact number is difficult to predict, but there should be very few. You will receive messages within seconds of their transmission. If your cell phone is turned off when a text message is sent, you will receive it after you turn your cell phone on, but only if you do so within seven days from the original transmission.
What do I need to get SU Alerts and how much does it cost?
All you need is a cell phone with text messaging capabilities. There is no charge to users for signing up. Individual cell phone plans will apply normal charges for the text message.
What if I change my cell phone provider?
When you change cell/mobile phone providers but keep your existing mobile number it is considered “ported.” Depending on the mobile phone provider, it may take up to 30 days for the SU Alert system to be updated. During the “ported” time period, you may not receive alerts because the alerts are sent to the old mobile provider, which may not forward them. You can, however, log in to your account, click “Services” in the top menu, and change your provider manually to correct this.
How do I sign up for SU Alert?
To register, you do need to have your cell phone handy. Click the link under the tab for “New User Signup.” You will be asked to create your own username and password. (Note: this username and password has no relationship to your SU network, webmail, or WebXpress username and password). You will receive a text message that will include a 4-digit validation code. You must enter the validation code on the confirmation webpage and hit the “Validate” button.
What if I do not receive/enter the 4-digit validation code?
If you do not enter the four-digit validation code, you will not receive alerts. To receive alerts, you must login and revalidate your phone. If you do not receive the code, you can log into your account, visit the “Services” page, and resend the code.
How can I opt-out of or discontinue receiving SU Alerts?
You can opt-out (discontinue) at any time. Login to your SU Alert account to remove your phone number and/or email address under “Services.” You can also terminate your account permanently under “Account.”
How do I know I am receiving an SU Alert message?
All SU Alert messages will be from “SU Alert”.
What will the SU Alert tell me?
A short text message will state the type of emergency and indicate suggested action. For instance, for the presence of a gunman on campus grounds: “ACTIVE SHOOTER NEAR (LOCATION). LOCKDOWN AND SHELTER IN PLACE.” Because the messages must be brief, you will always be directed to go to the University’s website homepage at www.stevenson.edu where further details and updates will be available.
An important reminder: The SU Alert text messaging service is just one of the methods the University will use to communicate emergency information. If appropriate, Stevenson campus emails, SU website, SU Now Portal, the SU emergency phone line (410-486-7669), the telephone switchboard, local media, and other communication tools will also be used.
How do I subscribe or unsubscribe from the SU News or SU Resident News OPT-IN text messages?
To add or remove yourself from an optional group, log in to your SU Alert account, click “Groups” at the top and click “Subscribe” or “Unsubscribe” below the appropriate group. Texts from these text accounts will be tagged “SU News” or “SU Resident News” to distinguish them from SU Alert emergency messages.
What if I am experiencing problems subscribing to or accessing my SU Alert account to unsubscribe or change my carrier, cell number, or other preferences?
For assistance, please contact the Stevenson help Desk at campus ext. 3000, via email at email@example.com, or via the Help Desk ticket system https://helpdesk.stevenson.edu/helpdesk/WebObjects/Helpdesk.woa.