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Student Resources

Direction will come from your professor about course content. However, you may occasionally experience technical issues or need additional assistance when using the digital tools available to you. It is important to know how to find the help that you need and to learn more about how to meet the expectations of participating in an online course.

Below is a list of resources and how-to guides for you to better prepare yourself for a successful online learning experience:

Getting Help in Blackboard

Getting Help in Blackboard

Check these out:

  • Upon logging into Bb, click on Student Help (on the menu bar at the top of the page) to view a variety of resources that include Best Practices for taking Online Exams, the Blackboard Student Help manual, how to name files, how to use specific tools in Blackboard, etc.

Student Help menu location

  • Click on Help in the Bb Course menu to access the Blackboard Student Help manual

Blackboard Help Menu location

  • Go to the mySU tab in Blackboard to access Hoonuit, which includes video tutorials on multiple topics including Blackboard.
  • Click on the Blue Question mark that you will see on the right sight of your screen in Blackboard. This includes help and tutorials specific to where you are in your course.

When to contact your instructor…

You should contact your instructor for problems with course content, including links, quizzes and exams, and grade center information.

Please note: Only instructors can reset an exam if there is a problem. Please do not submit a ticket to Tech Connection if you are disconnected from an exam and locked out. Only your instructor can resolve this problem.

How to contact Tech Connection…

The fastest way to get assistance is from Stevenson University’s Tech Connection during regular business hours. You will receive a response to your request within 1 business day.

To submit a ticket, click on the Blue Question Mark on the right side of your Blackboard course. Scroll to the bottom and click on Email, fill out the short form and submit.



Learn your way around Blackboard

Click on the links below to watch videos that will help you learn where things are in your Blackboard course:

Help with Tests and Assignments in Blackboard

Help with other tools in your Blackboard course

  • Blogs – Create and edit entries
  • Journals – Create entries and post comments
  • Groups – Access and view tools available to your group
  • Discussions – Access, manage, and reply to posts
  • Wikis – Create and edit a page

Blackboard Hardware and Browser Requirements

Additional Online Services

Additional Online Services


Office365 (Office applications, OneDrive, Sway, OneNote, Stream, etc.)




How can you access Adobe Creative Cloud from home?

Adobe has provided temporary at-home access for students and faculty, so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

  1. Visit and use your school credentials to sign in.
    Adobe Creative Cloud sign in page

  2. If prompted, select Company or School Account and then enter your password. Or provide your credentials in your school’s login screen.
    Adobe Creative Cloud sign in page - choose company or school account

  3. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.
    Adobe Creative Cloud apps page

For more information on how to download or install apps, see Download and Install Creative Cloud apps

Student Services and Resources

Student Services and Resources

Academic Link – Remote Tutoring 

The Academic Link provides peer instructional support focused on developing college learning skills and success.  The Academic Link will continue to provide 1:1 tutoring appointments virtually via BlueJeans during the remote instruction period.  Students can make appointments online using TutorTrac and will be sent an invitation to join their tutoring appointment via BlueJeans prior to their appointment.  To learn more and follow step-by-step instructions for how to make an appointment using TutorTrac, click here, and to learn more about joining a BlueJeans meeting, click here.

Please contact the Academic Link with any questions at

Tips for Student Success – Remote Learning

We know that the change from face-to-face classes to remote instruction can bring up a lot of questions.  We want to assure you that Stevenson University continues to be a caring community committed to your success in a remote instruction environment!  There are several things you can do to prepare to move to remote instruction and help to ease the transition to an online learning environment.  We encourage you to read through our Tips for Student Success – Remote Learning for some advice on how to prepare and help you transition to this new learning environment.

Stevenson University Online

Stevenson University Online’s staff provides support to our online master’s, bachelor’s, and post-baccalaureate certificate students. Additionally, SUO offers a Bachelor’s to Master’s Option for qualified students who are interested in simultaneously earning both a bachelor’s and master’s degree. Contact SUO’s Enrollment Team or your Student Success Coach for more information or to apply.

What resources and information are available through the Stevenson University Library?

Learn more on the library’s academic continuity website.

How to Calculate Your GPA


Have other questions?

Do you have other questions that you want answered?  Be sure to check the FAQs page, or let us know by submitting them to
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