Direction will come from your professor about course content. However, you may occasionally experience technical issues or need additional assistance when using the digital tools available to you. It is important to know how to find the help that you need and to learn more about how to meet the expectations of participating in an online course.
Below is a list of resources and how-to guides for you to better prepare yourself for a successful online learning experience:
Check these out:
When to contact your instructor…
You should contact your instructor for problems with course content, including links, quizzes and exams, and grade center information.
Please note: Only instructors can reset an exam if there is a problem. Please do not submit a ticket to Tech Connection if you are disconnected from an exam and locked out. Only your instructor can resolve this problem.
How to contact Tech Connection…
The fastest way to get assistance is from Stevenson University’s Tech Connection during regular business hours. You will receive a response to your request within 1 business day.
To submit a ticket, click on the Blue Question Mark on the right side of your Blackboard course. Scroll to the bottom and click on Email, fill out the short form and submit.
Learn your way around Blackboard
Click on the links below to watch videos that will help you learn where things are in your Blackboard course:
Help with Tests and Assignments in Blackboard
Help with other tools in your Blackboard course
Blackboard Hardware and Browser Requirements
Office365 (Office applications, OneDrive, Sway, OneNote, Stream, etc.)
Adobe has provided temporary at-home access for students and faculty, so that they can continue their work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.
For more information on how to download or install apps, see Download and Install Creative Cloud apps.
The Academic Link provides peer instructional support focused on developing college learning skills and success. The Academic Link will continue to provide 1:1 tutoring appointments virtually via BlueJeans during the remote instruction period. Students can make appointments online using TutorTrac and will be sent an invitation to join their tutoring appointment via BlueJeans prior to their appointment. To learn more and follow step-by-step instructions for how to make an appointment using TutorTrac, click here, and to learn more about joining a BlueJeans meeting, click here.
Please contact the Academic Link with any questions at email@example.com.
We know that the change from face-to-face classes to remote instruction can bring up a lot of questions. We want to assure you that Stevenson University continues to be a caring community committed to your success in a remote instruction environment! There are several things you can do to prepare to move to remote instruction and help to ease the transition to an online learning environment. We encourage you to read through our Tips for Student Success – Remote Learning for some advice on how to prepare and help you transition to this new learning environment.
Stevenson University Online’s staff provides support to our online master’s, bachelor’s, and post-baccalaureate certificate students. Additionally, SUO offers a Bachelor’s to Master’s Option for qualified students who are interested in simultaneously earning both a bachelor’s and master’s degree. Contact SUO’s Enrollment Team or your Student Success Coach for more information or to apply.
Learn more on the library’s academic continuity website.