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Frequently Asked Questions

Who can get SUAlerts?
The SUAlert service is designed for student, faculty, and staff who will be affected directly by an emergency on the University grounds of both campuses, and/or the proximate areas, as well as for emergency closings.

Why should I get SUAlerts?

  • Text messaging is more reliable in emergency situations when communication systems reach high capacity. Text messages will get through when phone calls won't.
  • You will receive alerts anywhere, even when you do not have access to a computer.

Will my cell phone number be kept confidential?
Yes. Cell phone numbers used in conjunction with the SUAlert service system are not shared or sold to any other systems or services.

How many SUAlert text messages will I receive?
SUAlert text messages will be sent only to alert you to emergency situations in which there is an imminent threat to public safety. The exact number is difficult to predict, but there should be very few. You will receive messages within seconds of their transmission. If your cell phone is turned off when a text message is sent, you will receive it after you turn your cell phone on, but only if you do so within seven days from the original transmission.

What do I need to get SUAlerts and how much does it cost?
All you need is a cell phone with text messaging capabilities. There is no charge to users for signing up. Individual cell phone plans will apply normal charges for the text message.

What if I change my cell phone provider?
When you change cell/mobile phone providers but keep your existing mobile number it is considered "ported." Depending on the mobile phone provider, it may take up to 30 days for the SUAlert system to be updated. During the "ported" time period, you may not receive alerts because the alerts are sent to the old mobile provider, which may not forward them. You can, however, log in to your account, click “Services” in the top menu, and change your provider manually.

How do I sign up for SUAlert?
To register, you do need to have your cell phone handy. Click the link at left for "New User Signup." You will be asked to create your own username and password. (Note: this username and password has no relationship to your SU network, webmail or WebXpress username and password). You will receive a text message that will include a 4-digit validation code. You must enter the validation code on the confirmation webpage and hit the "Validate" button.

What if I do not receive/enter the 4-digit validation code?
If you do not enter the four-digit validation code, you will not receive alerts. To receive alerts, you must login and revalidate your phone. If you do not receive the code, you can log into your account, visit the “Services” page, and resend the code.

How can I opt-out of SUAlert?
You can opt-out (discontinue) at any time just as quickly and easily as you signed up. Login to your SUAlert account to remove your phone number and/or email address under “Services.” You can also terminate your account permanently under “Account.”

How do I know I am receiving an SUAlert message?
All SUAlert messages will be from SUAlert.

What will the SUAlert tell me?
A short text message will state the type of threat and indicate suggested action. For instance, for the presence of a gunman on grounds: "GUNMAN AT LARGE NEAR (LOCATION). SHELTER IN PLACE. DETAILS AT" Because the messages must be brief, you will always be directed to go to the University's website where details will be available.

An important reminder: The SUAlert text messaging service is just one of the methods the University will use to communicate emergency information. If appropriate, global emails, the emergency phone line (410-486-7669), the telephone switchboard, flyers, local media and other communication tools will also be used.

How do I subscribe or unsubscribe from OPT-IN text messages?
To add or remove yourself from an optional group, log in to your SUAlert account, click “Groups” at the top and click “Subscribe” or “Unsubscribe” below the appropriate group.

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