• Program Overview

    Program Overview

    There is a growing need for healthcare management in the United States, and with it comes a growing need for knowledgeable professionals to take leadership roles at healthcare organizations across the country. For working professionals already in the healthcare field, achieving an advanced degree often is the best way to expand their skills and begin or advance a career in healthcare management. Stevenson University Online’s Healthcare Management master’s program allows students to pursue their graduate degree online, offering them the ability to benefit from Stevenson’s knowledgeable and experienced faculty, no matter their schedule.

    Courses in Stevenson University Online’s master’s in Healthcare Management program are taught by practicing healthcare managers, and combine theory with applied skills and expertise to expand their skill-sets. Using the case study method and other problem-solving integrative methodologies, the program provides opportunities for students to participate in interdisciplinary team-based activities. In addition, student will learn important competencies in accordance with our mission, vision, and values to help them excel in this field.

    Students can select from two concentrations based on their personal interests and career aspirations:

    Quality Management and Patient Safety. This concentration prepares students to plan, organize, and lead efforts to improve the effectiveness of patient treatment in healthcare organizations.

    Project Management in Healthcare. This concentration teaches students to develop strategies, tools, and skills to assess and manage healthcare organization projects from initiation to execution.

    Career Opportunities on the Rise

    The time has never been better for students to pursue a master’s in Healthcare Management. The Bureau of Labor Statistics (BLS) indicates that healthcare management is one of the fastest-growing occupations in the country, due to the expansion and diversification of the healthcare industry (Bureau of Labor Statistics, 2014). The BLS also projects that employment of medical and health services managers is expected to grow 23 percent from 2012 to 2022, which is faster than the national average for all other occupations.

    A Proven Track Record

    Students and graduates of Stevenson University Online’s Healthcare Management master’s programs have advanced their careers within the industry at hospitals, long-term care facilities, physician practices, insurance companies, medical technology and device companies, and nonprofit healthcare-related organizations. Their job titles include, but are not limited to: Quality Data Manager, Program Administrator or Manager, Territory Manager, Administrative Supervisor, Practice Manager, Electronic Medical Record Analyst and Report Manager. 

    Certificate Option

    Stevenson also offers a 15-credit, online Post-Baccalaureate Certificate in Quality Management and Patient Safety.

  • Courses


    • HCM 557 - Project and Resource Management

      3 credits

      Provides students with the essential principles and tools of project management and an understanding of the human, organizational, and fiscal factors involved. Students will study issues and acquire skills related to personnel selection, managing an increasingly diverse workforce, project definition, budgeting, quality, and outcomes. The role of strategic planning in healthcare organizations will be explored.
    • HCM 600 - Managerial Epidemiology and Statistics

      3 credits

      Examines epidemiology concepts and tools as they are used in developing models for health, health service utilization, and health policy. Students will learn to distinguish among the types of epidemiological research (descriptive, analytical, and experimental) and will analyze epidemiological literature and discuss the pros and cons of different research methods. Analysis of epidemiological data using appropriate methods and statistical measures utilized in epidemiological studies are required to design and conduct a needs assessment for a given population, identifying healthcare gaps and disparities. Case studies and real world examples will be used to reinforce need for population-based approach to design and delivery of healthcare services.

    • HCM 605 - Healthcare Management and Administration

      3 credits

      Examines theories and practices of management in healthcare organization. Students will learn about internal and external forces influencing healthcare system or unit performance and clinical excellence. Current environmental forces influencing human resources management will be assessed for impact on job design and recruitment and retention of healthcare professionals. Analysis of teamwork, leadership, power, politics, change, quality management, and strategic planning as they impact the role of the healthcare manager will be incorporated into critiques of healthcare management case studies and application of theory to real world experiences.

    • HCM 612 - Healthcare Policy, Law, and Ethics


      Examines the impact of governmental agencies, non-governmental organizations, and other stakeholders on the history of health care policy development in the US. This course challenges students to analyze historical health care laws and any opposition to those laws and policies with respect to the impact on access, cost, quality of care, and ethical issues from the perspectives of different stakeholders. Students design a health care law, delineate the ethical implications of the law and propose an implementation strategy and plan. Implications of healthcare policy, laws, and ethics will be examined through case studies and analyses of real world examples.
    • HCM 620 - Human Resources Development in Healthcare

      3 credits

      Examines human resources management (HRM) from a strategic and administrative perspective. Students conduct analyses of the impact of environmental forces, including state and federal legislation, on HRM. Emphasis is placed on the key role of employees as drivers of organizational performance, workforce planning/recruitment, and employee retention. Current issues in HRM are examined through case studies and analyses of real world examples.

    • HCM 635 - Innovative Leadership & Management

      3 credits

      Examines all aspects of leadership, including characteristics of leaders, leadership behaviors and styles, leadership ethics and social responsibility, teamwork, communication and conflict, and creativity and innovation. Students will develop skills, research findings, and evaluate cases relating to leadership theory and practice.

    • HCM 640 - Teamwork in Healthcare Settings

      3 credits

      Examines teamwork and the unique challenges of collaborating across disciplines. This course focuses on overcoming barriers to teamwork in healthcare settings and developing conflict management and team building skills using case studies and real-world examples.

    • HCM 642 - Healthcare Project Planning and Management

      3 credits

      Introduces a step-by-step approach to developing, implementing, and evaluating a project plan in healthcare settings. This course examines community needs assessments, project and program planning, organizing, leading, controlling and monitoring using pre- and post-test data, quantitative and qualitative data to assess program quality, fidelity and outcomes. Students will review relevant evidence to support a best practice intervention, and outline process dynamics, including outcomes management and evaluation strategies.

    • HCM 644 - Project Management

      3 credits

      Provides students with the genesis of project management and its importance to improving the success of information technology projects. Topics addressed include the triple constraint of project management, project management knowledge areas and process groups, the project life cycle, project selection methods, work breakdown structures, network diagrams and critical path analysis, cost estimates, earned value analysis, risk analysis, motivation theory, and team building. Project management soft-ware will be utilized to plan and manage information technology projects.

    • HCM 646 - Project Management Accounting

      3 credits

      Integrates material from previous coursework with a systematic approach to healthcare project management accounting, utilizing case studies and professional applications. This course examines project planning, organizing, leading, controlling and monitoring from a financial perspective.

    • HCM 650 - Organizational Behavior in Healthcare

      3 credits

      Explores organizational theories, motivation, and leadership behaviors in healthcare settings. Students will learn about effective decision making in groups, influencing others, and the importance of organizational values and diversity. Student activities will include developing effective organizational strategies in addressing organizational issues.

    • HCM 652 - Health Care Finance: Challenges

      3 credits

      Explores the economics of health care from both the health system perspective and the point of care. Budget management, cost-benefit analyses, cost containment strategies, and management of fiscal and human resources will be explored.

    • HCM 660 - Planning for Evidence-Based Practice

      3 credits

      Enables students to make a case for nursing practice decisions based on research studies and data. Students will learn to evaluate and apply evidence-based practice to health care as it relates to leadership and management functions. Evidence-based practice is defined as a problem-solving approach to decision-making that involves the conscientious use of the best available evidence, along with one's own expertise, to improve outcomes for individuals, group, communities, and systems.

    • HCM 662 - Quality Management in Health Care

      3 credits

      Focuses on health care systems improvement to enhance quality of patient outcomes, create a patient-centered culture of safety, and reduce risk. The course will emphasize statistical process control methods, regulatory and accreditation standards, and barriers to and strategies for quality improvement.

    • HCM 665 - Patient Satisfaction and Quality Improvement

      3 credits

      Examines the techniques for determining customer needs and for developing the criteria to evaluate the quality of strategies used to enhance customer service. The course presents current methods for obtaining customer satisfaction, including the use of complaint data to explore opportunities for improvement. The course emphasizes data gathering and interpretation, including interviewing techniques and complaint resolution management. The course will use real-world examples and case studies.

    • HCM 667 - Customer Relationship Management (E-CRM)

      3 credits

      Understands the importance of CRM in safeguarding the firm's customer base and future revenue growth, especially in those industries characterized by high levels of competition. In accessing and analyzing customer data, businesses are better able to provide products and services more closely tailored to customers' needs and thereby strengthen relationships. Students evaluate the various methods of extracting customer data, particularly from web sites, and learn how the data is analyzed, segmented and scored in the production of meaningful management reports and marketing campaigns.

    • HCM 669 - Patient Advocacy for Healthcare Quality

      3 credits

      Explores the origins of patient advocacy in the US healthcare system and the interconnected roles of patients, physicians, nurses, administrators, policy makers, and lawyers. Using an ecological approach, the course emphasizes the findings from the patient safety movement and the importance of effective communication, accountability and respectful teamwork. The course will use real world examples and case studies.

    • HCM 700 - Internship in Healthcare Management

      3 credits

      Integrates and applies healthcare leadership competencies to professional experiences in healthcare organizations. Students participate in creation of unique products, services, or processes. Students must demonstrate effective teamwork, written, verbal, and interpersonal proficiencies.
  • Admissions / Tuition

    Admissions / Tuition

    • Completed online application.
    • Completion of bachelor's degree from a regionally accredited institution.
    • Official college transcript from your degree-granting institution; additional transcripts may be required to demonstrate satisfaction of program-specific prerequisites or at the discretion of the Admissions Committee.
    • Cumulative GPA of 3.0 on a 4.0 scale in past academic work.
    • Earned a grade of "B" or above in statistics or an upper level math and an English composition.
    • Two professional letters of recommendation with at least one from a current or past supervisor. Recommendation form.
    • Personal Statement.
    • Resume of professional experience.
    Tuition Per Credit $670.00 Cost Per Course
    (3-Credit Hours)

    Stevenson University Online has simplified the cost of your education by eliminating all fees. Students are eligible to transfer up to 6-credit hours from a 4-year institution if applicable. 

    We offer financial aid packages to those who qualify, in addition to a reduced-tuition rate through partnerships with community colleges, healthcare organizations, and other organizations and corporations. For a full list of Stevenson's partners, please visit our Partnerships page.

  • Faculty


    Sharon Buchbinder, RN, Ph.D.
    Professor and Program Coordinator, Healthcare Management 
    B.A., Psychology, University of Connecticut
    M.A., Psychology, University of Hartford
    Ph.D., Public Health, University of Illinois  

    Trina G. Armstrong, M.B.A., M.F.P.
    Adjunct Instructor, Healthcare Management
    B.B.A.,  Finance, Loyola University, New Orleans, LA
    M.B.A., Business Administration, Loyola University, New Orleans, LA
    D.H.A.,  Candidate, Healthcare Administration, University of Phoenix

    Susan Casciani, M.B.A., M.S.H.A.
    Adjunct Professor, Healthcare Management
    B.S., Healthcare Administration, State University College at Fredonia, NY
    M.S., Healthcare Administration, D'Youville College, Buffalo, NY
    M.B.A., University at Buffalo, NY 

    Lea Nolan, M.A.
    Adjunct Instructor, Healthcare Management
    A.B., History, Georgetown University
    M.A., Women's Studies with a concentration in public policy, The George Washington Universit