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Stevenson University Student Complaint Resolution
Stevenson University strives at all times to provide the highest quality of service and the best student experience possible, in keeping with our core values. In the event that you believe you have a serious complaint against the University, we wish to make you aware of the appropriate processes to follow.
University Complaint Processes
Academic Misconduct Appeal
Academic Student Complaint
For academic complaints that are NOT related to grades, for example, an issue involving a faculty member.
a) Informal: The student should first try to resolve the issue directly with the faculty member involved.
b) Complaint: When a complaint is filed, the report will be sent to the faculty member’s immediate supervisor. The supervisor will respond with a decision via email within ten (10) business days. Please click here to file a Complaint.
c) Appeal: If an appeal is filed, it will be routed to the Dean of the faculty member in question for review. The Dean will respond with a decision via email within (5) five business days. The decision of the Dean will be the final decision of the University on the matter. Please click here to file an Appeal.
Disability Services Complaint
For complaints related to disability accommodations, and other concerns related to the Office of Disability Services.
a) Informal: The student should first meet with the Director of Disability Services to discuss the concern.
b) Complaint: When a complaint is filed, the report will be sent to the Associate Vice President (AVP) of Student Success. The AVP of Student Success will respond with a decision via email within ten (10) business days. Please click here to file a Complaint.
c) Appeal: If an appeal is filed, it will be routed to the Provost and Executive Vice President of Academic Affairs (EVPAA) for review. The EVPAA will respond with a decision via email within ten (10) business days. The decision of the EVPAA will be the final decision of the University on the matter. Please click here to file an Appeal.
This process is for concerns regarding discrimination and harassment. For details on what situations this applies to, please click here to review the policy. This policy does NOT apply to concerns regarding sexual misconduct, relationship violence, or stalking (click here for these policies).
- If you have already completed the Informal Process for reporting an instance, and wish to submit the form to begin the Formal Process, please click here.
Family Educational Rights and Privacy Act (FERPA)
For detailed information regarding Sexual Misconduct click here.
- If you are the victim of a sexual assault, please click here for information. To notify the University of this instance, please click here.
- If you are the victim of another type of sexual misconduct and wish to make a confidential report, please click here for information.
- For more information on gender-based/sexual misconduct, please click here.
General Student Complaint
If you have a complaint not covered by the other categories under “Stevenson University Student Complaint Resolution.” The process for resolving your complaint can be found here.
- If you have already tried to resolve your concern informally and wish to submit a formal Complaint please click here. Please click here to if you have already submitted a Complaint and would like to submit an Appeal in response to the outcome.
Grade Appeal PolicyThis process is for students who wish to contest the grade assigned by a faculty member. Click here to review the policy. To access the Grade Appeal Form I – STUDENT, login to WebXpress, under the Students heading select Registrar’s Office Forms.
Residence Life Concern
Concerns regarding residence life (noise violations, roommate issues, changing rooms, etc.) are managed by the Resident Advisors and Resident Directors in each Residence Hall.
a) Informal: The student should first meet with their Resident assistant to resolve the matter.
b) Complaint: When a complaint is filed, the report will be sent to the Resident Director of the building. The Resident Director will respond with a decision via email within ten (10) business days. Please click here to submit a Complaint.
c) Appeal: If an appeal is filed, it will be routed to the Assistant Vice President (AVP) for Residence Life, or their designee, for review. The AVP, or designee, will respond with a decision via email within ten (10) business days. The decision of the AVP, or designee, will be the final decision of the University on the matter. Please click here to submit an Appeal.
Student Conduct Appeal
This process is for students who have been issued sanctions for student conduct violations and wish to appeal the decision by the hearing officer.
- Click here to review the process in the Student Policy Manual.
Student Government: Campus Life ComplaintsUse this online tool to submit a complaint to Stevenson’s Student Government Association (SGA). This is for non-academic, non-emergency campus life concerns (consistently late shuttles, dining options closed early, etc.). Click here.
External Complaint Processes
Many external agencies require that all institutional procedures be followed before a concern will be considered. Before contacting one of these agencies, Stevenson University encourages students to inform the University of the complaint first via the appropriate process listed above. We are eager to listen and assist in resolving any issues you may have with the University.
- State Regulatory Agencies for Complaints
If you are unable to resolve your concerns within the University processes, you may file a complaint with the Maryland Higher Education Commission (MHEC)—which authorizes the University to offer undergraduate and graduate level certificates, baccalaureate, and master's degrees—or with your home state’s regulatory agency. For a list of stage agencies, click here.
- National Council for State Authorization Reciprocity Agreements
Stevenson University is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA). Membership allows institutions providing distance learning education programs across multiple states to be authorized to grant degrees in at least one NC-SARA member state. Students enrolled in distance learning educational programs who live in another member state may engage in the NC-SARA complaint process. For a map of NC-SARA Member States click here. Complaints through NC-SARA are managed by each state’s regulatory agency. For Stevenson University the state portal entity is MHEC. Details for the NC-SARA complaint process can be found here.
The NC-SARA process is for students who have first exhausted the member institution’s internal processes for handling complaints, and continue to be dissatisfied with the outcome. The NC-SARA process does not affect grading policies, or conduct violation appeals. For more information about NC-SARA, click here.
Students living in a non-NC-SARA member state who are engaged in a University distance learning program should contact their home state’s educational agency for information on how to file a complaint. For a listing of non-NC-SARA Member states and their respective education agencies, please click here.
- Middle States Commission on Higher Education (MSCHE)
If, after exhausting all other avenues of complaint, including institutional, MHEC, and NC-SARA processes, your concerns have not been addressed, then you may wish to contact the Middle States Commission on Higher Education (MSCHE). Before filing a complaint it is strongly recommended that you read the Commission’s complaints policy. The MSCHE website indicates “To file a complaint, The Middle States Commission on Higher Education is obligated by federal regulations to review complaints it receives regarding member and candidate institutions. However, the Commission’s complaints policy prevents the Commission from intervening in disputes between individuals and institutions, whether these disputes involve students, faculty, administrators, or members of other groups.” For additional information on MSCHE, click here.