Stevenson University strives at all times to provide the highest quality of service and the best student experience possible, in keeping with our core values. In the event that you believe you have a serious complaint against the University, we wish to make you aware of the appropriate processes to follow.
Any member of the University community who feels that his or her rights (academic or non-academic) have been violated by another student, faculty member, administrator, or other member of the University should first attempt to resolve the issue informally. In the event that a resolution cannot be reached informally, an investigation will be conducted to determine whether the allegation has merit as well as whether it can be disposed of administratively by mutual consent of the parties involved on a basis acceptable to the President or the Executive Vice President for Academic Affairs and Dean. If so, such disposition shall be final, and there shall be no subsequent proceedings. A University Hearing Board has been established to consider grievances that could not be resolved in either of the ways described above. For a copy of the full policy, consult the Student Handbook.
The Maryland Higher Education Commission has authorized the University to offer undergraduate and graduate level certificates, baccalaureate, and master's degrees. Information regarding complaint processes can be found at http://www.oag.state.md.us/Consumer/complaint.htm.
Stevenson University is regionally accredited by the Middle States Commission on Higher Education (MSCHE). For a copy of Stevenson's current MSCHE Statement of Accreditation Status (SAS) please search the MSCHE website.
Complaint Resolution Contacts by State
Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents. The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state to which distance education instruction is delivered. Institutions must provide current and prospective students with contact information for filing complaints with its accrediting body and the appropriate state agency for handling complaints in a student's state.
The new federal regulations require Stevenson University to provide ALL prospective and current students with contact information for filing complaints with the appropriate agency in the state where each student resides. Please click on your state to review its process in the event that you should you have a complaint about Stevenson University.
Many external agencies require that all institutional procedures be followed before a concern will be considered. Before contacting one of these agencies, Stevenson University encourages students to inform the University of their complaints first. We are eager to listen to you and assist you in resolving any issues you may have with the University.
|State||Link to Complaint Process|
(if link not found for complaint process, then url for agency is listed)
|Alabama||Alabama Commission on Higher Education|
|Alaska||Alaska Commmission on Postsecondary Education|
|Arizona||A.R.S. § 32-3052 and A.A.C. R4-39-403.|
|Delaware||Delaware Department of Education|
|District of Columbia||Complaint Process|
|Florida||Florida Department of Education|
|Illinois||Use institutional ombudsman/Dean/Department head/provost - hotline 217-782-2551 or this link (Editor's note: This link requests that complaints be directed back to the institution. This might not meet the expectation for the state to have a process to review or address complaints.)|
|Kentucky||Kentucky Council on Postsecondary Education|
|Louisiana||State of Louisiana Board of Regents|
|Maine||State of Maine, Department of Education|
|Maryland||Maryland Higher Education Commission|
|Mississippi||Mississippi Board of Trustees of State Institutions of Higher Learning|
|Missouri||While the department does require students to pursue resolution through institutional processes, which are required as part of the licensure standards, the department does maintain a process for the review of student complaints at licensed schools. Information about that process is not currently available from the department's website but is distributed to students upon request.|
Missouri Department of Higher Education
|Montana||Montana University System|
|Nebraska||Not available online|
|New Hampshire||Complaints regarding non-compliance with agency New Hampshire Code of Administrative Rules, made to Executive Director of the Commission.|
New Hampshire Postsecondary Education Commission
|New Jersey||State of New Jersey Commission on Higher Education|
|New Mexico||New Mexico Higher Education Department|
|New York||Complaint Process|
|North Carolina||If the complaint cannot be resolved after exhausting the institution's grievance procedure, the student may file a complaint with the following office: Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27515-2688, telephone (919) 962-4558. The student may contact UNC General Administration for further details.|
The Board of Governors, The University of North Carolina
|North Dakota||North Dakota Department of Career and Technical Education|
|Ohio||The Ohio Board of Regents|
|Oklahoma||Oklahoma State Regents for Higher Education|
|Oregon||Oregon Student Assistance Commission, Office of Degree Authorization|
|Pennsylvania||Pennsylvania Department of Education|
|Rhode Island||Rhode Island Board of Governors for Higher Education|
|South Carolina||Complaint Process|
|South Dakota||South Dakota Board of Regents|
Stevenson University is not regulated in Texas under Chapter 132 of the Texas Education Code.
|Vermont||State of Vermont, Department of Education|
|Virginia||State Council of Higher Education for Virginia Student Complaint Information Sheet|
|West Virginia||West Virginia Higher Education Policy Commission|
|Wisconsin||Wisconsin Complaint Process|
|Wyoming||Wyoming Department of Education|
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